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Delivery Driver

Kaitaraiwa Waka Whakarato

Alternative titles for this job

Delivery drivers distribute and may sell products to commercial and home delivery customers.

Pay

Delivery drivers usually earn

$18-$25 per hour

Source: Enterprise Recruitment, 2018.

Job opportunities

Chances of getting a job as a delivery driver are good because turnover is high and the occupation is growing.

Pay

Pay for delivery drivers varies depending on the type of licence they hold and the size, location, customer base, and success of the business they work for. They usually earn between minimum wage and $25 an hour.

Some delivery drivers are paid per delivery and may be paid a retainer if they earn below a certain amount.

Source: Enterprise Recruitment and delivereasy, 2018.

(This information is a guide only. Find out more about the sources of our pay information)

What you will do

Delivery drivers may do some or all of the following:

  • plan their daily delivery route
  • load and unload stock on trucks or vans
  • deliver goods driving trucks or vans
  • receive payments for deliveries and arrange and document accounts
  • interact with customers
  • stocktake and order new supplies
  • implement marketing strategies and promotions
  • hire, train and work with staff
  • keep their trucks or vans up to required standards.

Skills and knowledge

Delivery drivers need to have:

  • driving skills
  • knowledge of the streets in their delivery area
  • good customer service skills
  • knowledge of any products they sell
  • awareness of relevant health and safety, and transport regulations.

Working conditions

Delivery drivers:

  • work long hours, including early mornings, late nights and weekends. Some work seven days a week
  • work in their own delivery area, which can include city and suburban streets
  • spend a lot of time driving and may also work in refrigerated conditions at their depots.

What's the job really like?

Casey Greive

Casey Greive

Delivery Driver

What's a typical day like for you?

"When I arrive at work I’ll check the order emails and get a run sheet for the day so I can see how busy it’s going to be. Then I’ll load the van with all the local orders and make up any overseas orders as well. On a busy day I’ll fill the van two or three times but otherwise will try and get it all in one load."

What are some of the challenges you face as a delivery driver?

"Time is your enemy, which means your days go fast but you are expected to get the deliveries done in a certain time so you’re constantly looking at the clock. Also there are physical challenges – I have to lift 60-kilogram kegs."

What makes a good delivery driver?

"I think a good delivery driver can gauge the tone of the place they’re entering, whether it's appropriate to have a conversation or whether to just drop off whatever they’re delivering and get out of there. Anyone who has a licence can be a delivery person but if you want to be a good delivery driver you need to smile, present a happy face and just be extremely positive."

Entry requirements

To become a delivery driver you need a full driver's licence.

You may also need:

  • a Class 2, 3, 4 or 5 driver's licence, depending on the size of the vehicle you drive
  • a transport service licence
  • to pass a pre-employment drugs test
  • a dangerous goods (D) endorsement, if you are carrying dangerous goods
  • a forklift licence and experience with a crane fitted to a truck.

Secondary education

At least three years of secondary school education is preferred. Useful subjects include maths and English.

Personal requirements

Delivery drivers need to be:

  • organised
  • good at planning
  • reliable and responsible
  • adaptable
  • strong communicators
  • patient.

Useful experience

Useful experience for delivery drivers includes:

  • work with people
  • sales work
  • hospitality
  • any work that involves driving
  • banking and cash-handling
  • accountancy.

Physical requirements

Delivery drivers need to be fit, healthy and reasonably strong, as their work can involve a lot of physical activity such as heavy lifting.

Find out more about training

MITO
0800 882121 - info@mito.org.nz - www.mito.org.nz
Check out related courses

What are the chances of getting a job?

Delivery driving a growing occupation with frequent vacancies

Demand for delivery drivers is growing because:

  • vacancies arise often – people tend to see the role as a temporary option and often leave it after a short period
  • the number of delivery driver jobs is rising due to increasing demand in a range of industries – for example, more people are buying groceries online, which then need to be delivered, and people are increasingly using new services like delivereasy and Uber Eats, which require drivers.

According to MITO, 1,042 delivery drivers worked in New Zealand in 2016.

Types of employers varied

Delivery drivers work in a range of industries, including:

  • takeaway food services
  • road freight transport
  • postal services
  • laundry and dry-cleaning services
  • courier pick-up
  • delivery services
  • grocery wholesaling
  • pharmaceutical, cosmetic and toiletry goods retailing
  • newspaper publishing
  • hardware and building supplies retailing.

Sources

  • First, 'Groceries Online Industry Report – NZ SEO Reach', 24 March 2015, (www.firstdigital.co.nz).
  • Greive, C, delivery driver, Garage Project, Careers New Zealand interview, July 2015.
  • Ministry of Business, Innovation and Employment, '2006-2014 Occupation Data' (prepared for Careers Directorate – Tertiary Education Commission), 2015.
  • MITO, 'Commercial Road Transport 2016', accessed January 2018, (www.mito.org.nz).
  • Robinson, C, operations manager, delivereasy, Careers Directorate – Tertiary Education Commission interview, January 2018.
  • Sithik, A, recruitment consultant, Enterprise Recruitment, Careers Directorate – Tertiary Education Commission interview, January 2018.

(This information is a guide only. Find out more about the sources of our job opportunities information)

Progression and specialisations

Delivery drivers can progress to set up their own distribution business.

They can also move into other roles in the transport and delivery industry such as heavy truck driver, storeperson, courier or New Zealand Post worker.

Delivery driver making a delivery

Delivery drivers load and unload stock on trucks or vans

Last updated 14 September 2019